Service details
Cleaning tasks, rooms, access arrangements, and timing should be agreed before work begins.
Website and service terms
Terms & Conditions
These terms explain how you may use the Cooper Pro Clean website and what applies when you arrange residential or commercial cleaning services.
Please read before booking.
Using this website or requesting an appointment means you agree to follow these terms. Contact us if any part is unclear.
01 / Website use
A clear place to start
Use this website for genuine enquiries, appointment requests, and information about Cooper Pro Clean services. Keep the details you submit accurate and current.
You must not interfere with the website, attempt unauthorised access, copy its content for commercial use, or use another person's information without permission.
02 / Service scope
What a booking covers
Property information
Tell us about pets, fragile items, access limits, hazards, and any condition that affects the work.
Changing needs
We may confirm a revised scope or price when the property differs materially from the booking details.
03 / Appointments
From request to confirmed visit
01
Send accurate contact and property details.
02
We review the request and clarify the scope.
03
A visit is confirmed when timing and terms are agreed.
04
Provide safe access at the agreed appointment time.
Safe working conditions
Work may be paused when a property presents an immediate safety risk or when required access is unavailable.
04 / Your responsibilities
Help the team do careful work
- Secure valuables and identify delicate surfaces before the visit.
- Keep children, guests, and pets away from active cleaning areas.
- Provide working utilities and clear access to the agreed areas.
05 / Changes and payment
Confirm the practical details
Pricing
Any quoted price is based on the information available when the request is reviewed.
Appointment changes
Contact Cooper Pro Clean as soon as plans change so we can discuss the next available arrangement.
Payment terms
Payment timing and accepted methods will be confirmed with the service arrangement.
06 / Information and responsibility
Use the site with care
Website information is provided for general guidance and may change as services, availability, or operating details change.
Cooper Pro Clean takes reasonable steps to keep service information useful and communications accurate. We are not responsible for losses caused by inaccurate information supplied by a customer, unsafe property conditions, events outside reasonable control, or improper use of the website.
Personal information is handled for communication, appointment management, and service administration. Review the applicable privacy information before submitting details.
07 / Questions
Need a point clarified?
Ask before you book. We can explain the service scope, access arrangements, and appointment details for your property.