Cooper Pro Clean Book Now

Privacy policy

Your information deserves careful handling.

Cooper Pro Clean collects only the information needed to arrange cleaning services, answer your messages, and keep our records accurate.

Last reviewed: January 2025

Cleaning professional reviewing a service checklist beside a tidy office window

What we collect

Information you choose to share

Contact details

Your name, phone number, email address, and service address help us respond and schedule visits.

Appointment details

We record preferred dates, cleaning needs, access notes, and relevant instructions you provide.

Website activity

Basic technical details may be collected when you browse, such as device type and pages viewed.

Messages

Questions and service conversations are kept so we can understand your request and follow up properly.

Billing records

Payment and invoice information is handled as needed to confirm and record completed services.

Sensitive notes

Please share only access or cleaning information that is needed for the requested service.

How we use it

Clear reasons. Limited access.

01

Reply to you

We use your contact details to answer questions and confirm what you need.

02

Plan the visit

Service notes help us assign the right team and prepare for access requirements.

03

Keep records

We retain suitable records for invoices, support, safety, and legal obligations.

04

Improve the site

General usage information helps us spot broken pages and make the site easier to use.

Protection

Access is kept practical and controlled.

Cooper Pro Clean limits personal information to people and providers who need it for communication, scheduling, payment, website operation, or required record keeping. Care is taken to protect information from unauthorised access, alteration, or loss.

  • We use information for the reason it was collected.
  • We do not sell personal information.
  • Service providers receive only relevant details.
  • Access records are handled with reasonable care.

Sharing and choices

You remain in control.

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We share information only when it supports the requested service, helps operate the website, processes a payment, or is required by law.

Service-related sharing

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You can ask what information we hold, request a correction, or ask us to stop using it where the law allows.

Your privacy choices

Keeping information

Records do not stay forever.

Active requests

Information linked to an open enquiry stays available while we handle the request.

Service records

Invoices and related records may be kept for accounting, tax, and dispute handling.

Secure disposal

When information is no longer needed, it is deleted or securely disposed of where practical.

Privacy questions

Ask us directly.

Send a clear request and include the email or phone number connected to your enquiry.

We may need to verify your identity before changing or releasing personal information.